HCP Anywhere User Help
The topics in this section contain information that you should keep in mind when using the desktop applications.
For general considerations that you should keep in mind when using any HCP Anywhere application, see General usage considerations.
While the application is running, you may be prompted to accept a certificate for the HCP Anywhere system. This would most likely occur when you are registering or reauthenticating the application. In the prompt, you can:
•Click on the Details button to examine the certificate to ensure that it applies to your HCP Anywhere system.
•Click on the Cancel button to reject the certificate and close the application.
•Click on the OK button to accept and install the certificate.
The desktop application does not allow you to manage or delete the HCP Anywhere system certificate once you accept and install it. You need use the system-specific tools for your operating system to manage the certificates installed on your computer.
If you are not sure whether you should accept the certificate, see your HCP Anywhere administrator for assistance.
You can continue to use pre-2.0 desktop applications with an HCP Anywhere system that's at release 2.0 or later. In this case, if you have access to mobilized data shares, you can create a folder on your computer with the same name as a mobilized data share. The operation appears to be successful, but the folder is not actually created or synchronized. This also occurs for any files that you add to the folder.
Normally, HCP Anywhere prevents you from exceeding your storage quota. However, this can happen if your HCP Anywhere administrator changes your storage quota to be less than the size of the files that you've already stored in HCP Anywhere.
In this situation, the User Portal displays the amount of space by which your quota has been exceeded. For more information, see Viewing your space used and remaining.
While you are in excess of your storage quota, any files that you add or change in your synced folder fail to be synchronized. The desktop application keeps track of the files and tries to synchronize them again on an hourly basis.
To be able to again synchronize files, you can:
•Delete files or remove files from your synced folder until you free up enough space in your storage quota. When you do this, HCP Anywhere may or may not immediately synchronize your files, depending on the amount of space used out of your storage quota:
o If your storage quota is more than 90% full after you delete or remove files from your synced folder, HCP Anywhere does not immediately synchronize files that had failed to be synchronized while your storage quota was exceeded. These files may take up to one hour to be synchronized.
oIf your storage quota is less than 90% full after you delete or remove files from your synced folder, HCP Anywhere immediately tries to synchronize all files in the synced folder, including those that had failed to be synchronized while your storage quota was exceeded.
•Ask your HCP Anywhere administrator to increase your storage quota.
For best results when renaming, moving, leaving, or deleting a shared folder, use the User Portal instead of the desktop application to make the changes that you want. This way, the system immediately synchronizes the changes to all your devices. If you make the changes from the desktop application, the changes must be synchronized first to the system and then to the rest of your devices.
For best results when renaming, moving, leaving, or deleting a Team Folder, use the User Portal instead of the desktop application to make the changes that you want. This way, the system immediately synchronizes the changes to all your devices. If you make the changes from the desktop application, the changes must be synchronized first to the system and then to the rest of your devices.
HCP Anywhere does not synchronize files with paths that exceed 1,023 characters. With the desktop application, the part of a file path above and including the synced folder (for example, C:\Documents and Settings\My Documents\HCP Anywhere) does not count towards the HCP Anywhere file path limit.
However, the operating system on your computer also has a file path limit. Windows supports file paths of up to 259 characters. Mac OS X supports file paths of up to 1,023 characters. The path above and including the synced folder counts towards the operating system file path limit.
This means that a file that you store in the synced folder on a Mac can exceed the Windows file path limit but not the HCP Anywhere file path limit. In this case, HCP Anywhere synchronizes the file to your other Macs and mobile devices, but not to your Windows computers. For example, if the location of your synced folder on your Mac is /Users/lgreen/HCP Anywhere (which contains 26 characters), HCP Anywhere cannot synchronize to your Windows computers any files with paths that exceed 233 characters.
When you store a hidden or read-only file in the synced folder on one of your registered computers, when the file is synchronized to your other registered computers, the resulting copy is neither hidden nor read-only on your other registered computers.
Additionally, HCP Anywhere changes the read-only attribute on a file when that attribute prevents HCP Anywhere from updating a file. For example, you can have a synchronized file that is read-only on one of your computers and editable on another. When you make changes to the editable copy of the file, HCP Anywhere removes the read-only attribute from the other copy and updates that copy with your changes.
On Windows computers, the desktop application can synchronize files that are open, locked, or otherwise in use by other applications on your computer.
For this to work:
•Your administrator needs to enable the option for your HCP Anywhere system.
•You need to have administrative permissions on your computer.
•You need to enable this option for the desktop application. For information on doing this, see Configuring the desktop application.
•If you are using a Windows computer, you also need to enable the Volume Shadow Copy service.
If these conditions are satisfied, the desktop application makes a limited number of attempts per day to synchronize open and locked files. If the application cannot synchronize an open or locked file, the File Synchronization Status window displays this message for the file:
File in use by another application
For information on viewing the File Synchronization Status window, see Viewing synchronization status.
You cannot view non-syncing shared folders or mobilized data shares from your computers, but your actions can affect them. Because of this, HCP Anywhere takes steps to prevent you from accidentally deleting items that you cannot see.
For example, you could have a folder that contains a mobilized data share and a non-syncing shared folder. If you delete that folder from your computer, the mobilized data share and non-syncing shared folder are both moved to the top-level of your list of HCP Anywhere files. You can view them in this location from the User Portal and your mobile devices. The system also sends you an email to notify you that these items were moved.
The system does not synchronize files in a user's synced folder if those files are larger than the maximum file size limit. When the administrator raises the limit, some files may now be eligible to be synchronized, but the desktop application does not automatically synchronize them.
Workaround: To synchronize the files, move them out of the synced folder, wait for synchronization to complete, and then move them back in.
On a Mac, a user can install a new version of the HCP Anywhere application alongside an older version, rather than replacing the old version. While in this state, if the user shuts down the HCP Anywhere application and then uses the Services menu to attempt to share a file or folder, the old version of the application may be opened.
To resolve the issue, delete the old version of HCP Anywhere application.
When you a download file from the User Portal while using Microsoft Internet Explorer 8 to view the Portal, Internet Explorer prompts you to open the file or save the file to your computer. When you open the file, the name of the file that you open differs from the name of the file stored in HCP Anywhere in these ways:
•The filename for the file you open is URL encoded.
•The filename for the file you open includes [1] at the end of the filename and before the file extension.
For example, choosing to open a file named Photo Nov 19, 2012, 8 16 38 AM EST.png opens a file named Photo%20Nov%2019,%202012,%208%2016%2038%20AM%20EST[1].png.
The name of the file is not changed in HCP Anywhere.
If you add a file with Korean characters in its name to the synced folder on a Mac, when you view that file from the User Portal or a Windows computer, the letters in the filename are no longer grouped into syllables.
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