HCP Anywhere User Help
To use HCP Anywhere on an Apple iOS device, you need to install the mobile app and then register it with the HCP Anywhere system.
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Notes: •Your administrator may not allow you to use the iOS application. In this case, the download link does not appear on the User Portal My Devices page and you cannot register the app on your device. |
You can download the regular version of the app for free from the Apple App Store or, if applicable, your organization's internal app store. In that case, your administrator may tell you not to use the version of the app in the Apple App Store.
If your company uses Good mobile device management software, you need to use a different version of app. You can download the HCP Anywhere app secured by Good from the Apple App Store, your organization's internal app store, or the Good Marketplace.
To download the app, do one of these:
•In the app store on your mobile device, search for one of these:
oHitachi Content Platform Anywhere
oHitachi Content Platform Anywhere for Good
•Use the link on the User Portal to locate the regular version of the app. To do this:
1.Access the User Portal from a web browser on your mobile device.
2.On the User Portal My Devices page, click on the iPhone and iPad link.
When you start the app for the first time, you need to register it by entering this information:
•The fully qualified domain name of the HCP Anywhere system.
•The username and password for your user account. Typically, this is the account credentials you use to log into computers and applications that belong to your organization.
•What to select in the Log in using field
Ask your HCP Anywhere administrator for this information.
To register the version of the app that's secured by Good, you also need to enter:
•Your email address
•Your Good access key
While registering the app, you are prompted to install a configuration profile and, depending on the HCP Anywhere system configuration, an SSL certificate from the HCP Anywhere system on your mobile device. The profile and certificate allow your device to access the HCP Anywhere system and also ensure that the password settings on your device meet the security requirements for HCP Anywhere.
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Note: While the HCP Anywhere configuration profile is installed on your iOS device, when you use Apple iTunes to back up your device, iTunes encrypts the backup data and requires you to specify a password. This password is required for restoring the backup data to your iOS device. |
To register the app:
1.Tap the app icon.
2.If you are registering the version of the app that's secured by Good:
a.Enter your email address and Good access key.
b.Tap the Go button.
c.Set a password for the app. You need to enter this password each time you open the HCP Anywhere app.
d.Tap the Go button.
3.On the registration screen, enter the hostname for the HCP Anywhere system.
4.Tap the OK button.
5.One of these happens:
oThe app prompts you for your Windows Active Directory (AD) username and password. In this case, enter your password and your username in one of these formats:
–username
–AD-domain\username
–username@AD-domain
Ask your HCP Anywhere administrator whether you need to specify your AD domain when registering the app.
oThe app prompts you to select an authentication type. Select an authentication type and then tap OK.
Ask your HCP Anywhere administrator which domain you should pick.
Depending on the type you pick, one of these happens:
–A browser window opens on your device and prompts you to enter a username and password.
If your username and password are accepted, you are brought back to the app. Tap the OK button to start using it.
–The app prompts you for your AD username and password. In this case, enter your password and your username in one of these formats:
ousername
oAD-domain\username
ousername@AD-domain
Ask your HCP Anywhere administrator whether you need to specify your AD domain when registering the app.
Then, tap the Register button.
One of these happens:
oAn alert appears prompting you to install an SSL certificate. Continue to Step 3: Conditionally, install the SSL Certificate.
oAn alert appears prompting you to install a configuration profile. Continue to step Step 4: Conditionally, install the configuration profile.
oIf you're using the version of the app that's secured by Good, the app either opens to the Files view.
oIf you are using a version of the app that's secured by Good, the app opens to the Files page.
To install the SSL certificate for the HCP Anywhere system:
1.In the SSL Certificate Required alert on the registration screen, tap the Install button.
An alert opens in a web browser warning you that the identity of the HCP Anywhere system could not be verified.
2.Tap the Details button in the alert.
3. In the Safari window, tap More Details.
4.Examine the certificate and ensure that it applies to your HCP Anywhere system. Then tap the Safari tab.
5.Do one of these in the alert window:
oTap the Accept button to accept and install the certificate.
The device Settings app opens to the Install Profile screen.
oTap the Cancel button to reject the certificate.
If you are not sure whether you should accept the certificate, see your HCP Anywhere administrator for assistance.
6.On the Install Profile screen, tap the Install button.
The Warning screen appears.
7.On the Warning screen, tap the Install tab in the navigation bar.
If your device uses a password, enter your device password on the Enter Password screen. Then tap the Done button.
The SSL certificate is installed and the Profile Installed screen appears.
8.Tap the Done tab in the navigation bar.
A web browser window opens.
9.Press the Home button.
10.Tap the HCP Anywhere app icon.
An alert appears prompting you to install a configuration profile.
To install the configuration profile for the HCP Anywhere system:
1.In the Configuration Profile Required alert on the registration screen, tap the Install button.
One of these happens:
oIf you installed the SSL certificate, the device Settings app opens to the Install Profile screen.
oIf you did not install the SSL certificate, an alert opens in a web browser warning you that the identity of the HCP Anywhere system could not be verified. Tap the Continue button in the alert.
The device Settings app opens to the Install Profile screen.
2.On the Install Profile screen, tap the Install button.
An Unverified Profile or Install Profile alert appears.
3.In the alert, tap the Install Now button.
If your device uses a password, the Enter Password screen appears. Enter your device password and then tap the Done tab.
A Root Certificate alert appears.
4.In the Root Certificate alert, tap the Install Now button.
If your device doesn't use a password or uses one that's too weak for HCP Anywhere, the Set Passcode screen appears. This screen displays the password requirements for your HCP Anywhere system.
On the Set Passcode screen:
a.Enter a passcode that meets the requirements for your HCP Anywhere system.
b.Tap Next.
c.Reenter the passcode.
d.Tap Next.
The configuration profile is installed and the Profile Installed screen appears.
5.Tap the Done tab in the navigation bar.
A web browser window opens.
6.Press the Home button.
7.Tap the HCP Anywhere app icon.
The mobile app opens to the Files view.
For information on using the mobile application, see Using the mobile app.
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