HCP Anywhere User Help
When you register the desktop application, it stores credentials for your Active Directory user account and uses them to authenticate with the HCP Anywhere system. If the username for your Active Directory user account changes, the credentials are no longer valid and the application loses access to the HCP Anywhere system.
To continue using the desktop application, you need to specify the new username for your Active Directory user account.
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Notes: •On a Windows computer, if you meet the following conditions, you do not need to explicitly specify a new username in the application: oYou using a computer provided by your organization. oYou logged into the computer with your Active Directory user account. oYour computer connected to the Active Directory domain in which your user account is defined. •Specifying a new username allows you only to continue accessing HCP Anywhere with the Active Directory user account with which you originally registered the desktop application. To access the application with a different Active Directory user account, you need to deregister the desktop application and then register the application with a different user account. For instructions on doing these, see Disconnecting your computer from HCP Anywhere, Installing the Windows desktop application, and Installing the Mac desktop application. •For information on handling Active Directory username changes in the mobile app, see Handling Active Directory username changes. |
To specify the new username for your Active Directory user account:
1.If the desktop application is not running, start the application.
2.Do one of these:
oOn a Windows computer, right-click on the application icon ( ) on the taskbar.
oOn a Mac, click on the application icon ( ) on the menu bar.
3.In the context menu, click on Settings.
4.In the settings window, click on the Change button.
The Change username window appears.
5.In the Change username window, type your new Active Directory username.
6.Click on the Change button.
If the username you entered does not identify the Active Directory user account with which you registered the application, the application displays an error.
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