HCP Anywhere User Help

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Downloading backup files and folders

You can download your backup files and folders in the User Portal. Once you have downloaded backup files, you can use them to restore lost or corrupted files from your computer.

You can download individual files, group of files, whole folders, or groups of folders. When you download an individual file, the file is downloaded as is. When you download multiple files or folders, they are combined into a single .zip file.

Note: You can also download individual backup files on your HCP Anywhere mobile devices. However, on a mobile device, you cannot download backup folders.

To download backup files and folders:

1.If the desktop application is not running, start the application.

2.Do one of these:

oOn a Windows computer, right-click on the application icon ( ) on the taskbar.

oOn a Mac, click on the application icon ( ) on the menu bar.

3.In the menu that appears, click on Launch HCP Anywhere portal.

4.On the Files page, do one of the these:

oNavigate to the files or folders you want to download.

oUse the search bar in the top left corner of the window to search for the backup files or folders you want to download. 

5.Select the files and folders you want to download.

6.Click on Download.

7.In the window that opens, select one of these:

oOpen with

oSave the file

8.Click on OK.

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