HCP Anywhere User Help
To use HCP Anywhere on an Android device, you need to install the mobile app and then register it with the HCP Anywhere system.
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Notes: •Your administrator may not allow you to use the Android application. In this case, the download link does not appear on the User Portal My Devices page and you cannot register the app on your device. |
You can download the app for free from the Google Play Store or, if applicable, your organization's internal app store. In that case, your administrator may tell you not to use the version of the app in the Google Play Store.
To download the app, do one of these:
•Use the link on the User Portal to locate app. To do this:
1.Access the User Portal from a web browser on your mobile device.
2.On the User Portal My Devices page, click on the Android link.
When you start the app for the first time, you need to register it by entering this information:
•The fully qualified domain name of the HCP Anywhere system.
•The username and password for your user account. Typically, this is the account credentials you use to log into computers and applications that belong to your organization.
•What to select in the Log in using field
Ask your HCP Anywhere administrator for this information.
While registering the app, you are also prompted to allow it to act as a device administrator. This allows the app to ensure that the password settings on your device meet the security requirements for HCP Anywhere.
Depending on the HCP Anywhere system configuration, you may also be prompted to install an SSL certificate from the HCP Anywhere system.
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Note: In order to uninstall, force stop, or clear data for the app, you need to remove the app as a device administrator on your device. Typically, you do this in the Security section of the device Settings app. |
To register the app:
1.Tap the app icon.
The registration screen appears.
2.On the registration screen, enter the hostname for the HCP Anywhere system.
3.Tap the OK button.
4.One of these happens:
oThe app prompts you for your Windows Active Directory (AD) username and password. In this case, enter your password and your username in one of these formats:
–username
–AD-domain\username
–username@AD-domain
Ask your HCP Anywhere administrator whether you need to specify your AD domain when registering the app.
oThe app prompts you to select an authentication type. Select an authentication type and then tap OK.
Ask your HCP Anywhere administrator which domain you should pick.
Depending on the type you pick, one of these happens:
–A browser window opens on your device and prompts you to enter a username and password.
If your username and password are accepted, you are brought back to the app. Tap the OK button to start using it.
–The app prompts you for your AD username and password. In this case, enter your password and your username in one of these formats:
ousername
oAD-domain\username
ousername@AD-domain
Ask your HCP Anywhere administrator whether you need to specify your AD domain when registering the app.
Then, tap the Register button.
One of these happens:
oThe app opens to the list of files and folders that you have stored in HCP Anywhere.
oThe Activate Device administrator screen appears. Continue to 5.
oAn alert prompts you to install an SSL certificate. In this case, examine the certificate to ensure that it applies to your HCP Anywhere system. Then do one of these:
–Click on the OK button to accept and install the certificate. One of these happens:
•The Activate Device administrator screen appears. Continue to 5
•The app opens to the list of files and folders that you have stored in HCP Anywhere.
–Click on the Cancel button to reject the certificate and close the application.
If you are not sure whether you should accept the certificate, see your HCP Anywhere administrator for assistance.
5.If the Activate Device administrator screen appears, tap the Activate button. One of these happens:
oIf your device uses a password that meets HCP Anywhere security requirements, the app opens to the list of files and folders that you have stored in HCP Anywhere.
oIf your device doesn't use a password or uses one that's too weak for your HCP Anywhere system, the Unlock Selection screen appears. This screen displays the password requirements for your HCP Anywhere system.
On the Unlock Selection screen:
a.Select either PIN or Password.
Device PINs can contain only numbers. If your HCP Anywhere system requires that device passwords contain numbers and letters, select Password.
b.Enter a PIN or password.
c.Tap Next.
d.Reenter the PIN or password.
The app opens to the list of files and folders that you have stored in HCP Anywhere.
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