HCP Anywhere User Help
When you view a file or send one to another app, the mobile app downloads and stores a copy of the file in a cache on your device. When you access the file again, as long as the file hasn't been changed, the app reads the file from the copy in the cache.
As long as the copy remains in the cache, you can open the file while you are offline. However, the size of the cache on your device is limited. When the total size of the files you have viewed exceeds the size of the cache, HCP Anywhere deletes the copies from the cache, starting with the least recently used files. These copies are also deleted when you reduce the size of the cache to below the size of the space occupied by the copies.
Additionally, the mobile app does not save a complete list of your files and folders. This means that while you are offline, you may not be able to access a cached file because you cannot navigate to it.
If you want guaranteed access to a file while you're offline, add the file to your favorites. Adding a file to your favorites stores a more permanent and easily accessible copy of the file on your device.
For information on:
•Viewing and changing the size of the cache, see Configuring the file cache
•Adding files to your favorites, see Adding files to your favorites
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