HCP Anywhere User Help

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About desktop alerts

The desktop application displays alerts when it performs certain actions or when it requires your attention. The application displays these alerts differently on Windows and Mac computers:

On a Windows computer, alerts are displayed as notifications in the notification area on the taskbar.

On a Mac, alerts are displayed in windows that appear near the menu bar.

By default, the desktop application alerts are enabled. For instructions on disabling desktop alerts, see Configuring the desktop application.

This table describes the alerts that the application displays and any actions you may need to take in response to them. The alerts are listed alphabetically.

Alert text

Description

Approaching quota

You've used 90% of your storage quota.

HCP Anywhere does not synchronize files in the synced folder that are greater in size than the space remaining in your quota.

Do one of these:

To free up space in your quota, delete files from or move files out of your synced folder.

Ask your HCP Anywhere administrator to increase your storage quota.

Can't connect

The application cannot connect to the HCP Anywhere system. Do one of these:

Check your Internet connection.

Ensure that the hostname for the HCP Anywhere server is correct. For more information, see Configuring the desktop application

Conflict files present

The synced folder contains one or more conflict files.

For information on:

Conflicts and how to resolve them, see Handling conflicts.

Viewing a list of conflict files, see Viewing synchronization status.

Connection reestablished

The application has reconnected to the HCP Anywhere system. No action is required.

Storage quota exceeded

One or more files in the synced folder cannot be uploaded to the HCP Anywhere system because your storage quota has been exceeded. This happens when your HCP Anywhere administrator lowers your storage quota to a size that's less than the size of the files you've stored in HCP Anywhere.

To resume normal operation, do one of these:

To free up space in your quota, delete or remove files from your synced folder.

The User Portal displays the amount of space by which your quota has been exceeded. For information, see Viewing your space used and remaining.

When you do this, the desktop application may take up to an hour to synchronize files that you added to the synced folder while your storage quota was exceeded. For more information, see Working with files with the desktop application while in excess of your storage quota.

Ask your HCP Anywhere administrator to increase your storage quota.

Syncing changes

Changes are being synchronized. No action is required.

Sync complete

Synchronization has finished. No action is required.

Unsyncable files present

The synced folder contains one or more files that cannot be synchronized.

For information on:

Viewing a list of files that cannot be synchronized, see Viewing synchronization status.

Reasons why files aren't synchronized, see Synchronization errors.

Update available

A new version of the desktop application is available for download from the HCP Anywhere system. For more information, see Updating the desktop application.

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