HCP Anywhere User Help

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Viewing files in HCP Anywhere

The mobile app displays the content of files differently depending on the device you're using:

On Android devices and Windows Phones, you view a file by opening it in another app on your device.

On Apple devices, the mobile app itself can display the contents of many types of files.

When you try to view a type of file that the app can't display, the app displays the filename, type, and size of the file, but not its contents.

While online, you can view the contents of any of your files. When you view one of your files, the app downloads the file and temporarily stores it in a cache on your device.

While offline or unable to connect to the HCP Anywhere system, you can view only the contents of:

Files that you have recently viewed (that is, files that remain in the cache on your device).

Files that you have added to your favorites.

You cannot view the contents of a file that is larger than the size of the cache or the maximum file size limit for the app. You can configure both of these limits.

Note:  When you view the contents of one of your favorite files, the app retrieves the latest changes to the file, if possible, and updates the copy of the file stored on your device. When you do this:

If the app cannot retrieve the latest changes (for example, if it cannot connect to the HCP Anywhere system), the app displays the copy of the file stored on your mobile device.

On an Apple device, if the size of the file has grown larger than the maximum file size limit, the file is removed from your list of favorites.

For information on:

Configuring the size of cache, see Configuring the file cache

The maximum file size limit, see Configuring file size limit

Viewing recently accessed files, see About cached files

Adding files to your list of favorites, see Working with favorites

To view the contents of a file:

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