HCP Anywhere User Help
The mobile app does not automatically update the contents of the favorite files saved on your mobile device.
When you try to open one of your favorite files, the app checks to see if any changes have been made to the file. If so, the app retrieves an updated copy of the file and saves it to your device.
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Notes: •On an Apple device, when you manually update your list of favorites, if one of your favorite files has grown larger than the maximum file size limit, the application displays an error message and the file is removed from your list of favorites. •On an Android device, you can stop an app by opening the list of active apps and then swiping the app off the screen. If you stop the app in this way while the app is updating one or more of your favorite files, the files fail to be updated. |
To manually update the contents of all your favorite files:
1.In the list of your files and folders or on the Search Results screen, if you have any files or folders selected, deselect them.
2.On the action bar, do one of these:
oFrom the Search Results screen, tap the view favorites icon:
oFrom the list of files and folders:
a.Tap the overflow icon ( ) or, if overflow icon isn't visible, tap the Menu button on your device.
b.Select Favorites from the menu.
3.While viewing your favorite files, do one of these:
oTap the update favorites icon on the action bar:
oWhile pressing on the device screen, drag your finger towards the bottom of the device, and then release.
A file download notification appears in the notification drawer on your device. Additionally, the app displays a progress bar on the row for each favorite file that is being updated.
1.On the Favorites tab, scroll to the top of the list of favorite files.
2.While pressing on the device screen, drag your finger towards the bottom of the device, and then release.
1.Swipe left or right to navigate to the favorites screen.
2.Tap the refresh icon at the bottom of the screen:
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