HCP Anywhere User Help
You can use the Files page in the User Portal to upload files to HCP Anywhere.
These considerations apply to uploading files through the User Portal:
•You cannot upload folders, but you can use the Files page to create new ones. For information, see Creating a folder.
•You cannot upload a file that is larger than the amount of space you have remaining in your storage quota. For information on viewing your quota, see Viewing your space used and remaining.
•HCP Anywhere does not allow certain filenames, characters in filenames, or types of files. If you try to upload a file of a type or with a name that HCP Anywhere doesn't allow, the Portal displays an error and does not upload the file.
For a list of characters that HCP Anywhere doesn't allow in file names, see Naming considerations. For a list of file types that HCP Anywhere doesn't allow, see Unsyncable files.
•If HCP Anywhere detects a virus in a file, the file upload fails.
•You cannot upload files larger than the maximum file size that your HCP Anywhere system allows. Ask your HCP Anywhere administrator for this information.
•You cannot upload files into a backup folder.
•If you're using Internet Explorer 7, 8, or 9 to access the Portal, you can upload only one file at a time.
•When you upload a file using Internet Explorer 10 or 11, Internet Explorer keeps a hold on the file for a length of time after the file has been uploaded. During this time, you cannot make changes to the file from your computer.
To upload a file to HCP Anywhere:
1.On the Files page in the User Portal, do one of these:
oClick on the Upload File button ( ).
oRight-click in the User Portal page outside of the list of files. Then, from the menu that appears, click on Upload File.
2.In the Upload File window, click on the Browse button.
3.Navigate to the file or files you want to upload.
4.Select the file or files by clicking, Ctrl-clicking, or Shift-clicking on them. You can select up to 100 files.
5.Click on the Open button.
The window displays the upload progress for each file you selected.
If any files fail to be uploaded, the window highlights these files in red. Mouse over the help icon ( ) to view information about why a file could not be uploaded.
6.Optionally, to cancel uploads:
oTo cancel an upload for a single file, click on the Cancel link for the file.
oTo cancel all in-progress uploads, click on the Cancel Remaining Uploads button.
You cannot cancel or undo an upload once it has finished. To remove a file after it has been successfully uploaded, you need to delete the file.
7.Once all file uploads have finished, click on the Close button.
The file or files that were successfully uploaded appear in the list on the Files page.
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