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Troubleshooting the Outlook Add-in

This topic describes some issues you may encounter when using the HCP Anywhere Outlook Add-in and how to resolve them.

Issue

Description/action

The HCP Anywhere Add-in options are not available when replying to or forwarding an email.

By default in Microsoft Outlook 2013, when you reply to or forward an email, your new message appears in the same window as the original message. The HCP Anywhere options do not appear in this situation.

To make the HCP Anywhere options appear, configure Outlook to open replies and forwards in a separate window:

1.In Microsoft Outlook, click on File > Options.

2.On the Mail tab, enable the Open replies and forwards in a new window option.

3.Click on the OK button.

You reinstalled or updated the Add-in, but it doesn't appear anywhere in Microsoft Outlook

The Add-in was disabled by Outlook. To reenable it:

1.In Outlook, click on FileOptionsAdd-Ins.

2.In the Manage field, select Disabled Items.

3.Click on the Go button.

4.In the Disabled Items window, select the HCP Anywhere Add-in.

5.Click on the Enable button.

The Add-in installation failed with this error message:

Setup was Failed as 0x800713ec - Asia

During the Add-in installation, Microsoft .NET Framework 4.5 failed to install correctly. This framework is required for the add-in to run on Windows 7.

Try manually installing the .NET 4.5 framework to retrieve more information about the failure.

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